clean way of escalating alert to SMS for a selection of hosts and services

[ATI]

Hi,

after many tries I've come to the conclusion that escalations are the best way to get SMS notifications for nonworking hours.
By best, I mean I don't have to touch packs, hosts, services ( so no need to duplicate or modify any of them)

I've succeeded in making it work for host related alerts, but not for services yet.
Here is my setup (h=host / t=template / cg=contactgroup / c=contact / e=escalation / nw=notificationway )

h/ati-test-ati.cfg
\_ t/generic-host-sms.cfg
..\_ t/generic-host.cfg
\_ e/escalation-sms.cfg
..\_ cg/admin_by_sms.cfg
....\_ c/ATI.cfg
......\_ nw/sms.cfg

This is working well, and allows me to select in the host configuration files if it should trigger sms alerts at night, SIMPLY by adding the line:
use generic-host-sms
Great !


But...
for services, I can't add generic-service-sms.cfg to my host, or I would get this error message in /tmp/shinken_checkconfig_result :
WARNING: [Shinken] [items] Host u'ati-test-ati' use/inherit from an unknown template (u'generic-service-sms') ! Imported from: /etc/shinken/hosts/ati-test-ati.cfg:1

As I'm using packs, I don't want to duplicate all services // or modify the files in packs (that get overwritten when packs get updated).
Using a servicegroup would be great (not rewritting nothing, just adding the escalation I want ) , but it does not accept this keywork...

Any idea on how to make work this cleanly ?

Thanks

[ATI]

In fact: escalation to send sms for a selected host and associated services => this work fine
I'll post configuration below for those who are looking for this information.

note: I'll open another thread about changing priority (like check_interval) for services WITHOUT duplicating them.


For those who are looking for this information, I will detail configuration above (that works) here:
www-website.cfg:
define host {
use generic-host,linux-ssh,http,https
host_name www-website
alias website
address 1.2.3.4
escalations escalation-sms
}
escalations/escalation-sms.cfg:
define escalation{
escalation_name escalation-sms
contact_groups admins_by_sms
first_notification 1
last_notification 1 ; we send only 1 sms total / per status change
notification_interval 30 ; not used if first_notification = last_notification !
escalation_period nonworkhours ; 24x7
escalation_options d,r,c,w,r ; unsure why how to distinguish host recovery & service recovery
; for service [w,u,c,r,f,s] warning unknonw critical recovery flapping_change scheduled_downtime none
; for host [d,u,r,f,s] down unreachable recovery flapping_change schedule_downtime
}
contactgroups/admins_by_sms.cfg:
define contactgroup{
contactgroup_name admins_by_sms
alias admins_by_sms
members ati-sms,ati2-sms
}
contacts/ati.cfg
define contact{
contact_name ati
use generic-contact
alias oim
email ati@chezoim.com
pager 00336xxyyzztt ; contact phone number
is_admin 1
can_submit_commands 1 # even if already in generic-contact
retain_status_information 1
retain_nonstatus_information 1
notifications_enabled 1
}
define contact{
contact_name ati-sms
use generic-contact
alias oim
email ati@chezoim.com
pager 00336xxyyzztt ; contact phone number
is_admin 1
can_submit_commands 1 # even if already in generic-contact
retain_status_information 1
retain_nonstatus_information 1
notifications_enabled 1
notifications_enabled 1
notificationways sms
}
notificationways/sms.cfg
define notificationway{
notificationway_name sms
host_notification_period nonworkhours ; 24x7
host_notification_options d,r
host_notification_commands notify-host-by-ovhsms
service_notification_period nonworkhours ; 24x7 ;nonworkhours
service_notification_options c,r
service_notification_commands notify-service-by-ovhsms
}